Launched in August 2011, the UCB programme has 3 components viz UCB-Administrators; UCB-Citizens & Civil Society Organisations; and UCB-Elected Representatives. Thus far, the program has focussed primarily on helping IAS officers get more exposure to urban training.
The 2012-13 agenda for UCB includes developing content for Ichangemycity.com, an online property of Janaagraha. It also includes trainings under the aegis of the various administrative institutions - NCUM, NIAR, and the LBSNAA. Ensuring clear documentation of this support for the training, so as to build institutional memory, remains vital and is evaluated by a core KPI. As a quality assurance measure, a KPI has been set to assess overall client satisfaction/appreciation via a feedback score benchmark. The programme has also assumed responsibility for compiling the first and second phases of the Jaagte Raho! Programme into a Handbook.
The programme achieved its target of supporting three trainings. The broad urban-themes under which knowledge-support was offered were: 'Equity' (24x7 water supply), 'Economy' (Bus Rapid Transit) and 'Environment' (Integrated Solid Waste Management).
The programme was unable to conduct the survey, necessary to obtain an overall client satisfaction/appreciation score. However, a feedback form has been designed. It will be administered once the deliverables concerned are incorporated in the trainings at LBSNAA over July-August-September-2012.
Q2 will see UCB continuing to develop content for ICMC’s input streams. It will begin work on its own course manual, and will continue extending support for trainings at various administrative institutes (and document this support accordingly). The programme will compile the second half of the Jaagte Raho! Handbook on Phase II of the program, and will obtain the necessary feedback to assess its clients’ satisfaction and appreciation score.